What payment methods do you accept?
A. We accept secure payments with all major credit cards. Once you checkout your items, you will be redirected to our payment form.
How do you ship merchandise?
A. All products are shipped through United States postal service. Please allow 2 business days for order processing, and 3-5 business days for standard shipping. (USPS delivers on Saturdays)
Do you ship internationally?
A. Yes, we ship international. Please allow 2 business days for order processing. International shipments usually take about 6-15 business day to arrive. All products are shipped Standard International through United States Postal Service.
How can I track my order?
A. You will receive a tracking number in your email once your order has been shipped via USPS.
Can I return my order?
A. We are currently not accepting any returns due to the limited quantities of our products. We do however accept exchanges (within 30 days of receiving your order) for items of equal value. Please email us for exchange inquires. We are not subject to accept any unauthorized returns or changes.
I tracked my exchange, and it says that it has been delivered to you but I have not received any confirmation. How long does it take to process an exchange?
A. We will process your return or exchange within 2-3 business days. Once we have processed your return or exchange we will send you a confirmation to your email.
What do I do if I receive the wrong items?
A. We generally do not ship out wrong merchandise, but if you happen to receive something other than what you ordered, please send an email to email@example.com with the confirmation of your order and the items you purchased. If indeed we are at fault, we will send a shipping label to return the item(s), and exchange it for the correct merchandise.
What do I do if I am missing my package?
A. We are not responsible for any lost, stolen, or damage items once it has left our facility. We do however, offer ROUTE shipping insurance during check out. If your tracking status states that your order has been delivered, any claims would need to be made by the customer via ROUTE or USPS.